Frequently Asked Questions
1. What release is currently underway?
Our Fall 2020 Release! Our tiered Entourage Allocation open as follows:
Entourage 12: Monday, September 8th at 10 AM PST
Entourage 6: Thursday, September 10th at 10 AM PST
Entourage 3: Monday, September 14th at 10 AM PST
Our Fall 2020 Release closes at midnight on Thursday, September 17th
2. How do I login to my account?
Please click on Current Release and login with your username and password.
3. Why is the Continue Review button greyed out? I can't go to the next page to complete my order...
This seems to be a bug with our point-of-sale technology. The checkout process sometimes has glitches like this unless you are in the Google Chrome browser. Please make sure you are using the Chrome browser and the website and all our online shopping functions should work correctly. If you are still having issues, please don't hesitate to give us a call so we can walk you through the process or handle the transaction on your behalf over the phone 805.237.7575
4. Why can I not login from my iPhone?
Go into Settings
Scroll down and click on Safari
Scroll down to "Block Cookies"
Make sure it is checked either "Allow from Websites I Visit" or "Always Allow"
5. I can't remember my password. How can I retreive it?
Please click here to have your password sent to your email address on account. Make sure to check your spam folder if you do not see the email. As always, if you need additional help, please call the Tasting Room at 805.237.7575 and we will happily reset your password for you.
Purchasing from Your Allocation
6. How do I get my hands on the magnum format of the release wines?
Our magnums are offered on a first-come, first-served basis when the release opens, so we recommend logging in as soon as you can if you want large formats!
7. I didn't get all the Epoch I need! How do I wish for more wine?
After completing your order, follow the link provided on the "Order Receipt" page.
You can also let us know of any special requests you have in the "Order Notes" section before you checkout of the online store.
One more options is to email us at email@example.com with your request!
8. I need to make some changes to my order; how do I do that?
Please email us at firstname.lastname@example.org if you have any requests to change your order.
Shipping and Pickup Options on Allocation
9. What if I live in a state where Epoch cannot be shipped?
While we attempt to hold licensing in all possible states, unfortunately, there are still a few in which we are unable to ship. If you reside in a state where we do not presently ship, please be sure to choose "CA" as your "Shipping" state in your shopping cart so it will allow you to proceed to checkout. Below is a brief overview of your options:
- Ship to a friend, associate, or family member located in a state where we presently ship.
- Choose "Pickup" and leave us a note explaining your situation. Once the release comes to a close, we will follow up to explain next steps and options.
10. How do I choose a specific carrier to deliver my wine?
On the Billing & Shipping page, please select the level of shipping that you prefer: UPS Ground, UPS 2-Day, UPS Priority Overnight, Fedex Ground, or Fedex 2-Day. We no longer use GSO, but if you have a particular preference towards GSO, please let us know directly at email@example.com.
Our default carrier is UPS Ground. Please indicate in your order notes if you would prefer to use a certain carrier.
11. I am an Entourage Member and have purchased at least six (6) 750mL bottles and qualify for inclusive ground shipping on these 750mL bottles (inclusive ground shipping does not apply to magnums unless you are E12 or Elite), but would like to expedite my order. How do I do this?
On the Billing & Shipping page, please select "Ground" as your shipping option. NOTE: the inclusive shipping will not be reflected in this section. Please look at your Order Summary to confirm the shipping cost you will be charged.
Next, indicate in your order notes the level of shipping that you prefer. We will manually charge you for the additional shipping fees. You will only need to pay for the difference between the inclusive ground shipping and the expedited shipping method you choose.
If you have any additional questions, please call the Tasting Room at 805.237.7575!