Frequently Asked Questions

1. What release is currently underway?

The next new wine release will be Fall 2024.  For all club levels, the customization window will open on Monday, September 23rd and close on Monday, October 7th.  All club orders will be processed on Tuesday, October 8th. 

If you have any questions in the meantime, please do not hesitate to reach out.  If you need more Epoch between now and then, feel free to purchase from our Online Store or call us at 805.237.7575 and we can process an order for you!

2. Why is the Continue Review button greyed out?  I can't go to the next page to complete my order...

Unfortunately, this seems to be a bug with our point-of-sale technology.   The checkout process sometimes has glitches like this if you are not using the Google Chrome browser.  Once you are in the Chrome browser, our website and online shopping functions should work correctly.  If you are still having issues, please don't hesitate to call us at 805.237.7575, so we can walk you through the process or handle the transaction on your behalf over the phone.  So sorry for the inconvenience!

5. Why can I not login from my iPhone?

Try this:
Go into Settings
Scroll down and click on Safari
Scroll down to "Block Cookies"
Make sure you check either "Allow from Websites I Visit" or "Always Allow"

6. I can't remember my password.  How can I retrieve it?

Please click here to have your password sent to the email address on your account.  Make sure to check your spam folder if you do not see the email.  As always, if you need additional help, please call the Tasting Room at 805.237.7575, and we will happily reset your password for you.

Purchasing from The Wine Club 

7. Can I get more wine than what my wine club level offers? 

Yes!  During your customizable wine period, you can always purchase more bottles.  Your wine club level is the minimum amount of wine you need to purchase, but you can absolutely add more!  You can also let us know of any special requests in the "Order Notes" section before you check out of the Online Store.

If all else fails, you can always email us at wineclub@epochwines.com with your request!

8. I need to make some changes to my order; how do I do that?

Please email us at wineclub@epochwines.com if you need to change your order.  While we will always do our best to accomodate modifications, please note that some requests are subject to time constraints and availability of wine. 

Shipping and Pickup Options for Club Orders

9. What if I live in a state where Epoch cannot be shipped? 

While we attempt to hold licensing in all states, unfortunately, there are still a few states to which we are unable to ship.  If you live in one of these states, please choose "CA" as your "Shipping" state in your shopping cart so it will allow you to proceed to checkout (you will not be able to move on to the next screen otherwise).  Once you have followed this step, you have two options on how to proceed:

Ship to a friend, associate, or family member located in a state where we can currently ship.
Choose "Pickup" and leave us a note explaining your situation.  Once the release comes to a close, we will follow up to go through options and next steps.

10. How do I choose a specific carrier to deliver my wine?

We would love to get your wine club setup account set up with your desired carrier! The default carrier is UPS, but we do use FedEx. Please reach out to wineclub@epochwines.com if you would like your club shipments to be hard coded as a FedEx carrier. We no longer use GLS/GSO as a carrier. 

12. How do I choose to pick up in the tasting room?

Pickup will be an option during the check-out process during our customizable window.  All wines opting to be picked up will have 90 days to pick up from our starting pick up date based on release.  After the 90 days, club members will be charged a $50 monthly holding fee to store the wine. 

13. I am on the Mailing List, why can’t I access the current Wine Club Release wines?

Our wine club offering is only available to our Epoch Wine Club members.  If you would like to join our wine club, click here. 

14. When do you ship the wine?

Our Fall 2024 Club wines will be shipped to our out-of-state members on Monday, Novmenber 4th and our CA members on Tuesday, November 5th.  If you have any special shipment requests or need us to delay your shipment then please leave a note before you place your order or email us at Wineclub@epochwines.com.  If wines are returned, club members will be charged a $50 reship fee to ship the wine.  If wines need to be re-routed after shipped, club members will be charged $15 per package to re-route to another address within the same state. 

15. Why am I being charged a $0.27 "handling" fee? 

On 7/1/2022, Colorado instituted a $0.27 "Colorado Delivery Fee" on all sales of taxable goods that are delivered and/or shipped to Colorado residents.  The handling charge is this fee. 

If you have any additional questions, please call the Tasting Room at 805.237.7575!