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Epoch Wines

 

Frequently Asked Questions


General


1.  What release is currently underway?

We are in the middle of our Fall 2022 Release, and our tiered Entourage offering for this allocation opens as follows:

Entourage 12: Tuesday, September 13th at 10 AM PDT
Entourage 6: Thursday, September 15th at 10 AM PDT
Entourage 3: Monday, September 19th at 10 AM PDT

Our Fall 2022 Offering will close at midnight on Thursday, September 22nd! 

2.  How do I log in to my account?

Please click on Current Release and log in with your username and password.

3. Why is the Continue Review button greyed out?  I can't go to the next page to complete my order...

Unfortunately, this seems to be a bug with our point-of-sale technology.  The checkout process sometimes has glitches like this if you are not using the Google Chrome browser.  Once you are in the Chrome browser, our website and online shopping functions should work correctly.  If you are still having issues, please don't hesitate to call us at 805.237.7575, so we can walk you through the process or handle the transaction on your behalf over the phone.  So sorry for the inconvenience!

4.  Why can I not login from my iPhone?

Try this:
Go into Settings
Scroll down and click on Safari
Scroll down to "Block Cookies"
Make sure it is checked either "Allow from Websites I Visit" or "Always Allow"

5.  I can't remember my password. How can I retrieve it?

Please click here to have your password sent to the email address on your account.  Make sure to check your spam folder if you do not see the email.  As always, if you need additional help, please call the Tasting Room at 805.237.7575, and we will happily reset your password for you.


Purchasing from Your Allocation


6.   I didn't get all the Epoch I need!  How do I wish for more wine?

At the bottom of your order confirmation email there should be a link that says "Want More Epoch?"  That will bring you to our wishlist form for you to fill out.

You can also let us know of any special requests in the "Order Notes" section before you check out of the Online Store.

If all else fails, you can always email us at orders@epochwines.com with your request!

7.  I need to make some changes to my order; how do I do that?

Please email us at orders@epochwines.com if you need to change your order. 

 


Shipping and Pickup Options on Offering


8.  What if I live in a state where Epoch cannot be shipped?

While we attempt to hold licensing in all states, unfortunately, there are still a few states to which we are unable to ship.  If you live in one of these states, please choose "CA" as your "Shipping" state in your shopping cart so it will allow you to proceed to checkout (you will not be able to move on to the next screen otherwise).  Once you have followed this step, you have two options on how to proceed:

  1. Ship to a friend, associate, or family member located in a state where we can currently ship.
  2. Choose "Pickup" and leave us a note explaining your situation.  Once the release comes to a close, we will follow up to go through options and next steps.

9.  How do I choose a specific carrier to deliver my wine?

On the Billing & Shipping page, please select the carrier you prefer between UPS and FedEx.  If you would like a different level of shipping (UPS 2-Day, UPS Priority Overnight, or FedEx 2-Day), please let us know in the "Order Notes" or email us.  We no longer use GSO, but if you have a particular preference towards GSO, please let us know.  Any requests can be emailed to orders@epochwines.com

Our default carrier is UPS Ground.  Please indicate in your order notes if you would prefer to use a different carrier.

10.  I am an Entourage Member and have purchased at least six (6) 750mL bottles and qualify for inclusive ground shipping on these 750mL bottles (inclusive ground shipping does not apply to magnums unless you are E12 or Elite).  Now I would like to expedite my order.  How do I do this? 

On the Billing & Shipping page, please select "Ground" as your shipping option.  NOTE: the inclusive shipping will not be reflected in this section.  Please look at your Order Summary to confirm the shipping costs you will be charged. 

Next, indicate in your order notes the level of shipping that you would prefer.  We will manually charge you for the additional shipping fees.  You will only need to pay for the difference between the inclusive ground shipping and the expedited shipping method you choose.

11. When in my shopping cart, I’m trying to hit update to make the quantity to 0, but it keeps auto-populating the amount to 1.  How do I update a wine to 0?

Oops! So, to take a wine out of your cart, look towards the left, directly under the wine name where it says “Remove” on the little black button.  Hit "Remove," and it should completely take that wine out of your cart, essentially making the quantity 0.

12. How do I choose to pick up in the tasting room?

Pickup will be an option during the check-out process.  Your Fall 2022 wines will be available for pickup as early as Friday, November 18th.  We kindly ask that you give us at least a 48-hour notice before arriving to pick up your wines.

13. I am on the Mailing List, why can’t I access the Fall 2022 Release wines?

Our Fall 2022 offering is only available to our Entourage members.  If you would like to join our Entourage, click here.

14. Can I add other wines to my Fall 2022 Release order?

Yes!  If you are interested in adding non-release wines to your order, please give us a call at 805.237.7575 or email us at orders@epochwines.com, and we will see what we can do!

15. When do you ship the wine?

Fall 2022 Release shipments will head out on Monday, November 14th for our out-of-state members and on Tuesday, November 15th for our CA members.

We can always delay the shipment until a later date.  If you would like to do delay, please contact us at orders@epochwines.com.

16. Why am I being charged a $0.27 "handling" fee?

On 7/1/2022, Colorado instituted a $0.27 "Colorado Delivery Fee" on all sales of taxable goods that are delivered and/or shipped to Colorado residents.  The handling charge is this fee.

If you have any additional questions, please call the Tasting Room at 805.237.7575!