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Frequently Asked Questions

1. What release is currently underway?

We are currently between Wine Club Releases (more on the Wine Club below).  Our next release is our Spring 2023 Release, and while the dates are still TBD, we expect to start processing orders early March.  Stay tuned for specific dates and more details in your email over the next few weeks! If you need more Epoch between now and then, feel free to purchase from our Online Store or call us at 805.237.7575 if you have any specific Epoch requests!

2. Wine Club?  That’s a new term! I am currently a part of your allocation. Is that the same thing?

Good question.  This is new, and no, they are not the same thing.  In case you’ve missed our emails, we are moving from an allocation to a customizable wine club. Going forward, if you choose to subscribe to our Epoch Wine Club, you will receive automatic shipments of wine twice a year. Should you want to customize these shipments, you will have the opportunity to log into your Epoch account during a designated timeframe to pick exactly what you want. If you do not customize, we will automatically ship you our standard club wines based on your club level during our spring and fall releases. With this change comes some exciting new perks (Club Discount, free tastings, etc!). Our Epoch Wine Club will replace our existing Entourage Allocation, so you must join and subscribe to acquire future release wines. Click here if you want more info and would like to join!  

3. How do I log in to my Epoch account?

Please click on Current Release and log in with your username and password.

4. Why is the Continue Review button greyed out?  I can't go to the next page to complete my order...

Unfortunately, this seems to be a bug with our point-of-sale technology.  The checkout process sometimes has glitches like this if you are not using the Google Chrome browser.  Once you are in the Chrome browser, our website and online shopping functions should work correctly.  If you are still having issues, please don't hesitate to call us at 805.237.7575, so we can walk you through the process or handle the transaction on your behalf over the phone.  So sorry for the inconvenience!

5. Why can I not login from my iPhone?

Try this:
Go into Settings
Scroll down and click on Safari
Scroll down to "Block Cookies"
Make sure it is checked either "Allow from Websites I Visit" or "Always Allow"

6. I can't remember my password. How can I retrieve it?

Please click here to have your password sent to the email address on your account.  Make sure to check your spam folder if you do not see the email.  As always, if you need additional help, please call the Tasting Room at 805.237.7575, and we will happily reset your password for you.

Purchasing from The Wine Club 

7. Can I get more wine than what my wine club level offers? 

Yes! During your customizable wine period, you can always purchase more bottles. Your wine club level is the minimum amount of wine you need to purchase. If you would like more, you can always add more! You can also let us know of any special requests in the "Order Notes" section before you check out of the Online Store.

If all else fails, you can always email us at orders@epochwines.com with your request!

8. I need to make some changes to my order; how do I do that?

Please email us at orders@epochwines.com if you need to change your order.  We will always do our best to make changes to an order, but some changes are based on time constraints and availability of wine. 

Shipping and Pickup Options for Club Orders

9. What if I live in a state where Epoch cannot be shipped? 

While we attempt to hold licensing in all states, unfortunately, there are still a few states to which we are unable to ship.  If you live in one of these states, please choose "CA" as your "Shipping" state in your shopping cart so it will allow you to proceed to checkout (you will not be able to move on to the next screen otherwise).  Once you have followed this step, you have two options on how to proceed:

Ship to a friend, associate, or family member located in a state where we can currently ship.
Choose "Pickup" and leave us a note explaining your situation.  Once the release comes to a close, we will follow up to go through options and next steps.

10. How do I choose a specific carrier to deliver my wine?

On the Billing & Shipping page, please select the carrier you prefer between UPS and FedEx.  If you would like a different level of shipping (UPS 2-Day, UPS Priority Overnight, or FedEx 2-Day), please let us know in the "Order Notes" or email us.  We no longer use GSO, but if you have a particular preference towards GSO, please let us know.  Any requests can be emailed to orders@epochwines.com

Our default carrier is UPS Ground.  Please indicate in your order notes if you would prefer to use a different carrier.

11. When in my shopping cart, I’m trying to hit update to make the quantity to 0, but it keeps auto-populating the amount to 1.  How do I update a wine to 0?

Oops! So, to take a wine out of your cart, look towards the left, directly under the wine name where it says “Remove” on the little black button.  Hit "Remove," and it should completely take that wine out of your cart, essentially making the quantity 0.

12. How do I choose to pick up in the tasting room?

Pickup will be an option during the check-out process during our customizable window. We kindly ask that you give us at least a 48-hour notice before arriving to pick up your wines.

13. I am on the Mailing List, why can’t I access the Spring 2023 Release wines?

Our wine club offering is only available to our wine club members.  If you would like to join our wine club, click here

14. When do you ship the wine?

Our Spring 2023 wines will be shipped to our out-of-state members on Monday, April 3rd and our CA members on Tuesday, April 4th.  If you have any special shipment requests or need us to delay your shipment then please leave a note before you place your order or email us at orders@epochwines.com

15. Why am I being charged a $0.27 "handling" fee? 

On 7/1/2022, Colorado instituted a $0.27 "Colorado Delivery Fee" on all sales of taxable goods that are delivered and/or shipped to Colorado residents.  The handling charge is this fee.

If you have any additional questions, please call the Tasting Room at 805.237.7575!

 

 

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